Patient Relation Executive
Dubai, United Arab Emirates
Full timeOn-site
Job description
Summary of Job Profile:
- Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
Essential Duties and Responsibilities
Pre-Clinical Management
- Greet patients, answer phone with in 3 rings and answer to enquiries accurately.
- Check answerphone messages / missed calls and return calls.
- Call all patients to confirm appointments / If no response sends SMS/Email
- Send SMS confirmations for appointments and birthday alerts.
- Answer and manage incoming calls
- Respond accurately and comply to requests for information
- Schedule patient appointments
- Confirm upcoming appointments and recalls according to office protocol
- Monitor all doctors’ appointment diary to ensure their patients have the correct booking, and their preferences are being met whenever possible.
- Call all waiting list appointments when availability is there to accommodate all patients.
Patient Management: -
- Register new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation
- Verify and update patient information
- Inform patients of dental office procedures and policy
- Move patients through appointments as scheduled, for patients coming late check with Doctor and advice patients.
Post Clinic Management: -
- Patient Care Calls for all patients with exception of ortho, routine exam & cleaning – report any problems to appropriate dentist or practice manager
- Enter all relevant patient information into data system
- Collect and receive payments from patients at time of treatment, recording correctly, Tally cash / credit cards report and hand over to person in charge.
- Complete and send Daily Income Report to all relevant managers.
- Inform patients of financial treatment plan options
- Arrange payment schedule with patients
Insurance and Admin Function: -
Maintain and manage patient records in compliance with privacy and security regulations
- Arrange patient charts for next day appointments
- Fill in cancellations and no-shows
- Organize referrals to other branches and any specialists
- Dispatch lab work appropriately
- Prepare claim forms for dental insurance
- Arrange supporting documents for insurance claims
- Sort and distribute incoming and outgoing post
- Ensuring the reception and your working area is kept clean at all times.
- Perform other related duties as required
Key Competencies
Communication skills, information collection and management, planning and organizing, accuracy, customer service skills, team work, initiative, adaptability, confidentiality.
Education and Experience
- General education degree or high school diploma
- Knowledge of dental terminology, procedures and diagnosis
- Knowledge of computer and relevant software applications
- Knowledge of general administrative and clerical procedures
- Working knowledge of dental insurance